Privacy policy
Moda Concept Store ("we," "us," "our") respects your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR"), the French Data Protection Act (Loi Informatique et Libertés n°78-17), and the guidelines of the French data protection authority, the CNIL (Commission Nationale de l'Informatique et des Libertés).
1. Data Controller
The data controller responsible for your personal data is:
Moda Concept Store
Registered office: 3 Rue de l'Amiral Ronarc'h, 59140 Dunkerque, France
Email: mail@madeconceptstore.shop
Phone: +33 3 28 25 50 77
2. Information We Collect
When you visit our website, create an account, or place an order, we may collect:
- Identification data: full name, email address, postal/shipping and billing address, phone number
- Order data: products purchased, order history, order value
- Payment data: limited payment details required to process transactions (full card numbers are never stored by us — payments are processed directly by our secure, PCI-DSS compliant payment providers)
- Connection and browsing data: IP address, browser type, device information, pages viewed, and cookies
- Customer service data: correspondence you send us, including return/refund requests and photos submitted
3. Purposes and Legal Basis for Processing
We process your personal data only for specified purposes, each with a lawful basis under GDPR Article 6:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders, managing returns and refunds | Performance of a contract |
| Customer service communications | Performance of a contract / legitimate interest |
| Fraud prevention and payment security | Legitimate interest / legal obligation |
| Accounting, invoicing, and tax record-keeping | Legal obligation (French Commercial Code) |
| Marketing emails and newsletters | Consent (opt-in; withdrawable at any time) |
| Website analytics and non-essential cookies | Consent |
4. Recipients of Your Data
Your data is only shared with parties who need it to operate our business, including:
- Payment processors (to securely process transactions)
- Shipping couriers and the Return Center (to deliver orders and process returns)
- Website hosting and IT service providers
- Accounting and legal professionals, where required
- Public authorities, where required by law
We never sell your personal data to third parties for their own marketing purposes.
5. International Data Transfers
If any of our service providers are located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, to guarantee a level of protection equivalent to the GDPR.
6. Data Retention
We retain personal data only as long as necessary for the purposes described above:
- Customer account and order data: for the duration of the business relationship, plus applicable statutory limitation periods
- Invoicing and accounting records: 10 years, as required under French commercial and tax law
- Marketing consent data: until you withdraw consent, or 3 years of inactivity
- Cookies: as detailed in Section 3.8, generally up to 13 months
7. Your Rights
Under the GDPR and French data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten"), subject to legal retention obligations
- Restrict or object to processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time, without affecting prior lawful processing
- Define directives for the management of your data after death (French law)
- Lodge a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected
To exercise any of these rights, contact us at mail@madeconceptstore.shop. We will respond within one month, as required by law, and may request proof of identity to protect your data.
8. Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping cart and account session functional (essential cookies, no consent required)
- Measure site traffic and improve performance (analytics cookies, consent required)
- Personalize content and marketing (marketing cookies, consent required)
On your first visit, you will be shown a cookie banner allowing you to accept, reject, or customize non-essential cookies, in line with CNIL guidelines. You can withdraw or modify your consent at any time through your browser settings or our cookie preference tool.
9. Data Security
We implement appropriate technical and organizational measures, including encrypted checkout (SSL/HTTPS), restricted data access, and secure payment processing, to protect your personal data against unauthorized access, loss, or misuse.
10. Minors
Our website and services are intended for individuals who are at least 16 years old, or who have parental/guardian consent, in accordance with French law on the processing of minors' data.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
12. Contact
Email: mail@madeconceptstore.shop
Phone: +33 3 28 25 50 77
Address: 3 Rue de l'Amiral Ronarc'h, 59140 Dunkerque, France
Business Hours: Tuesday–Saturday, 10:30 AM – 7:00 PM (CET)